Shipping policy

At CoolLinkTrade LLC, we are committed to delivering your lighting fixtures safely and efficiently. Please review the information below for details about order processing, shipping destinations, estimated delivery times, shipping charges, and delivery requirements.

Processing Time

Orders are typically processed within 1–3 business days, Monday through Friday, excluding holidays, after your order is confirmed.

Once your order has shipped, you will receive a shipping confirmation email with available tracking information.

Shipping Methods & Estimated Delivery Times

For eligible orders shipped within the United States, our standard shipping timeframe is:

Standard Shipping: Approximately 5–10 business days after order processing.

Processing and transit times are estimates and are not guaranteed. Delivery may be affected by carrier delays, severe weather, peak shipping periods, destination accessibility, or other circumstances outside our reasonable control.

Orders shipped to Alaska or Hawaii may require additional transit time.

Shipping Fees & Free Shipping Policy

CoolLinkTrade LLC offers free standard shipping with no minimum purchase requirement for eligible orders delivered within the contiguous United States.

Alaska and Hawaii: Alaska and Hawaii are excluded from our free standard shipping offer. Additional shipping charges may apply to orders delivered to these locations. Any applicable shipping charge will be displayed at checkout before you complete your purchase.

No separate standard-shipping charge will be added to qualifying orders delivered within the contiguous United States.

Sales Tax

Applicable sales tax may be calculated based on the shipping destination and applicable tax requirements. Any tax collected will be clearly displayed at checkout before payment is completed.

We do not add undisclosed handling fees or other hidden charges to your order.

Signature Requirement for High-Value Orders

Orders over $500 USD require a signature upon delivery. This requirement helps reduce the risk of loss or misdelivery of high-value lighting fixtures.

Please make sure that an eligible recipient is available at the delivery address to sign for the shipment when required by the carrier.

Shipping Destinations

CoolLinkTrade LLC currently ships only to eligible addresses within the United States, including Alaska and Hawaii.

We do not currently offer international shipping.

Shipping to P.O. Boxes

Certain large, heavy, or carrier-restricted lighting fixtures cannot be delivered to P.O. Boxes.

If your order requires a physical street address for delivery, we may contact you before shipment to request an eligible alternative delivery address.

Order Tracking

When tracking information is available, it will be sent to the email address associated with your order after shipment.

Please allow time for the carrier's tracking system to update after you receive your shipping confirmation.

Damaged Shipments

If your order arrives damaged, please contact us at info@coollinktrade.com within 7 calendar days of delivery.

Please provide:

• Your order number.
• Clear photographs or videos showing the damaged product.
• Photographs of the outer and inner packaging.
• A brief description of the damage.

Please keep the product, packaging, and all related materials until the claim has been reviewed.

After reviewing the information provided, we will work with you and, where appropriate, the shipping carrier to determine a suitable resolution. Depending on the circumstances, available resolutions may include replacement parts, a replacement item, a partial refund, or a full refund.

When an authorized return is required because an item was damaged in transit, CoolLinkTrade LLC will cover the applicable return shipping costs in accordance with our Refund Policy.

Lost Shipments

If tracking information indicates that your package may have been lost in transit, please contact us at info@coollinktrade.com.

We will review the shipment information and, where appropriate, initiate a trace or claim with the shipping carrier. If the package is confirmed lost in transit, we will provide an appropriate resolution, which may include a replacement or refund.

Incorrect or Incomplete Shipping Addresses

Please review your shipping address carefully before completing your order. Customers are responsible for providing an accurate and complete delivery address.

If you notice an address error, please contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once fulfillment or carrier processing has begun.

Contact Us

If you have questions about this Shipping Policy or an existing shipment, please contact us:

Business Name: CoolLinkTrade LLC
Email: info@coollinktrade.com
Phone: +1 (323) 879-5682
Address: 1600 E 4th St Ste 210, Santa Ana, CA 92701
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PST