Refund policy
Returns & Refunds
At CoolLinkTrade LLC, we want you to feel confident when purchasing from us. Eligible items may be returned within 30 calendar days of delivery in accordance with the terms below. All returns require prior authorization from CoolLinkTrade LLC.
30-Day Return Window
You have 30 calendar days from the date your order is delivered to request a return.
To be eligible for a return, the item must:
• Be unused and uninstalled.
• Be in the same condition in which it was received.
• Be returned in its original packaging.
• Include all original accessories, manuals, hardware, and components.
• Include the original receipt or other proof of purchase.
Items that do not meet these conditions may not be eligible for a refund.
Restocking Fee
We do not charge any restocking fees for eligible returned items.
Non-Returnable Items
The following items are not eligible for return:
• Gift cards.
• Items that have been wired, mounted, assembled, installed, or show signs of installation.
• Items that have been modified, altered, misused, or damaged for reasons unrelated to a manufacturing defect or shipping damage.
• Items with missing parts, accessories, packaging, or components not caused by our error.
• Items returned more than 30 calendar days after delivery.
• Items returned without prior return authorization.
Return Process
1. Contact Us: Email us at info@coollinktrade.com within 30 calendar days of delivery. Include your order number, the item(s) you wish to return, and the reason for the return.
2. Return Authorization: We will review your request and, if the return is eligible, provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3. Return Deadline: Once an RMA has been issued, the return shipment must be postmarked within 14 calendar days. Returns sent after this period may not be accepted.
4. Packaging: Carefully repack the item in its original packaging and include all accessories, manuals, hardware, and components. Please follow the return instructions provided with your RMA.
5. Return Shipping: Ship the item to the return address specified in your RMA instructions. Please do not send products to any CoolLinkTrade LLC address unless that address is specifically provided as the authorized return destination.
Returns sent without prior authorization or to an unauthorized address may not be accepted.
Return Shipping Costs
For change-of-mind returns or other eligible returns not caused by product defects, shipping damage, or an error by CoolLinkTrade LLC, the customer is responsible for return shipping costs.
Original shipping charges, if any, are non-refundable unless otherwise required by applicable law or stated in this policy.
We strongly recommend using a trackable shipping service and appropriate shipping insurance, particularly for high-value or fragile lighting fixtures. Customers are responsible for ensuring that authorized return shipments arrive safely at the designated return facility.
If the return is required because the item arrived damaged, defective, or incorrect due to our error, CoolLinkTrade LLC will cover the applicable return shipping cost in accordance with this policy.
Refunds
Once your authorized return is received, it will be inspected to confirm that it meets the eligibility requirements described in this policy.
We will notify you by email after the return has been reviewed and let you know whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Refunds typically appear within 5–10 business days after approval, although the exact posting time may vary depending on your bank, card issuer, or payment provider.
Late or Missing Refunds
If you have received confirmation that your refund was issued but it has not yet appeared:
• Check your bank or payment account again.
• Contact your credit or debit card issuer, as processing times may vary.
• Contact your bank or payment provider for additional information.
If you have completed these steps and still have not received your refund, please contact us at info@coollinktrade.com.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us at info@coollinktrade.com within 7 calendar days of delivery.
Please provide:
• Your order number.
• A description of the issue.
• Clear photographs or videos showing the affected product.
• Photographs of the outer and inner packaging when shipping damage is involved.
Please keep all original packaging and damaged components until your claim has been reviewed.
After reviewing the information provided, we will determine the appropriate resolution based on the circumstances. Available resolutions may include replacement parts, a replacement item, a partial refund, or a full refund.
When an authorized return is required because an item arrived damaged, defective, or incorrect due to our error, CoolLinkTrade LLC will cover the applicable return shipping costs.
Exchanges
We do not offer general exchanges for change-of-mind purchases.
Exchanges are available only for eligible items that arrive damaged, defective, or incorrect. If a replacement is appropriate and the same item is available, we will provide replacement instructions after reviewing your claim.
If the same item is unavailable, another appropriate resolution may be offered, including a refund.
Return Authorization Requirement
All returns must receive prior authorization from CoolLinkTrade LLC.
Please do not send merchandise back without an approved RMA and return instructions. Unauthorized returns may be refused or returned to the sender.
Contact Us
Business Name: CoolLinkTrade LLC
Email: info@coollinktrade.com
Phone: +1 (323) 879-5682
Address: 1600 E 4th St Ste 210, Santa Ana, CA 92701, United States
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PST