Privacy policy
Privacy Policy
Last Updated: August 20, 2026
Introduction
This Privacy Policy describes how CoolLinkTrade LLC ("CoolLinkTrade," "we," "us," or "our") collects, uses, discloses, and otherwise processes personal information when you visit coollinktrade.com (the "Site"), purchase our products, contact us, or otherwise use our services (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" refer to customers, website visitors, and other individuals whose personal information we process in connection with the Services.
Please review this Privacy Policy carefully to understand how we handle your personal information and the choices that may be available to you.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal requirements, or other operational needs. When we make changes, we will post the revised Privacy Policy on this Site and update the "Last Updated" date above. Additional notice may be provided when required by applicable law.
Personal Information We Collect
The personal information we collect depends on how you interact with our Site and Services.
Information You Provide Directly to Us
We may collect information that you provide directly to us when you:
• Place an order or make a purchase.
• Create or use a customer account, if available.
• Contact us with a question or customer service request.
• Request a return, refund, replacement, or warranty service.
• Subscribe to marketing or promotional communications.
• Complete forms, surveys, or other communications on our Site.
This information may include:
• Name.
• Email address.
• Telephone number.
• Billing and shipping address.
• Order and transaction information.
• Product preferences and purchase history.
• Customer service communications.
• Return, refund, or warranty information.
• Any other information you voluntarily provide to us.
Payment Information
Payments made through our Site are processed by authorized third-party payment service providers. Payment card information is submitted directly to the applicable payment processor and is handled according to that provider's security and privacy practices.
CoolLinkTrade LLC does not store complete payment card numbers or card security codes on its own systems. We may receive limited transaction-related information from payment providers, such as payment status, payment method type, transaction identifiers, and billing details necessary to process and manage your order.
Information Collected Automatically
When you visit or interact with our Site, certain information may be collected automatically through cookies and similar technologies.
This information may include:
• IP address.
• Browser type and version.
• Device type and operating system.
• Network and connection information.
• Pages viewed and links clicked.
• Referring URLs.
• Date and time of visits.
• Shopping and checkout interactions.
• Other information about how you interact with the Site.
Information We Receive from Third Parties
We may receive personal information from third parties that help us operate our business and provide the Services, including:
• E-commerce and website platform providers.
• Payment processors and financial service providers.
• Shipping carriers and fulfillment providers.
• Fraud prevention and security providers.
• Analytics providers.
• Advertising and marketing service providers.
• Customer service and communication providers.
Our online store is powered by Shopify, which may process certain information in connection with providing its e-commerce platform and related services.
How We Use Personal Information
We may use personal information for purposes including:
• Processing and fulfilling orders.
• Processing payments and transaction information.
• Arranging shipping and delivery.
• Providing order confirmations and tracking information.
• Processing returns, refunds, replacements, and warranty requests.
• Responding to customer service inquiries.
• Maintaining and improving our Site and Services.
• Detecting and preventing fraud, abuse, and security incidents.
• Maintaining business and transaction records.
• Personalizing your shopping experience where appropriate.
• Sending marketing communications where permitted and subject to your preferences.
• Measuring Site performance and understanding customer interactions.
• Complying with legal, regulatory, tax, accounting, and other applicable obligations.
• Protecting the rights, property, security, and safety of CoolLinkTrade LLC, our customers, and others.
How We Disclose Personal Information
We may disclose personal information when reasonably necessary to operate our business and provide the Services, including to the following categories of recipients:
Service Providers: Companies that provide services on our behalf, such as website hosting, payment processing, order fulfillment, shipping, customer support, analytics, fraud prevention, marketing, and technical services.
Payment Providers: Banks, payment gateways, card networks, and other financial service providers involved in processing transactions.
Shipping and Fulfillment Providers: Carriers, warehouses, and fulfillment partners that require certain information to process and deliver your order.
Business and Professional Advisors: Accountants, attorneys, insurers, consultants, and other professional advisors where reasonably necessary.
Legal and Regulatory Authorities: We may disclose information when reasonably necessary to comply with applicable laws, regulations, court orders, subpoenas, legal processes, or lawful government requests.
Business Transactions: Personal information may be disclosed or transferred in connection with a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction.
With Your Direction or Consent: We may disclose personal information when you direct us to do so or otherwise provide your consent.
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, and similar technologies to operate the Site, remember preferences, understand Site usage, improve performance, maintain security, and support analytics or advertising activities where applicable.
You may be able to control certain cookies through your browser settings or through any cookie or privacy preference tools made available on our Site. Disabling certain cookies may affect the availability or functionality of some Site features.
Analytics
We may use analytics services, including Google Analytics, to better understand how visitors interact with our Site. These services may use cookies and similar technologies to collect information about Site usage.
You can learn more about Google's privacy practices at:
https://policies.google.com/privacy
Information about the Google Analytics opt-out browser add-on is available at:
https://tools.google.com/dlpage/gaoptout
Marketing Communications
If you choose to receive marketing emails from us, you may unsubscribe at any time by using the unsubscribe link included in the applicable marketing message or by contacting us.
Even if you opt out of promotional communications, we may still send non-promotional messages related to your orders, transactions, account, customer service requests, or other ongoing business relationship with us.
Your Privacy Rights
Depending on where you live and applicable privacy law, you may have certain rights regarding your personal information. These rights may include the ability to:
• Request access to personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Obtain information about how personal information is collected, used, or disclosed.
• Request a portable copy of certain personal information where applicable.
• Object to or restrict certain processing where applicable.
• Withdraw consent where processing is based on consent.
• Opt out of certain marketing communications.
• Opt out of the sale or sharing of personal information where applicable.
• Exercise applicable privacy rights without unlawful discrimination.
These rights are not absolute and may be subject to legal exceptions, verification requirements, and jurisdiction-specific limitations.
To submit a privacy request, please contact us at info@coollinktrade.com. We may need to verify your identity before completing certain requests.
California Privacy Rights
If you are a California resident and the California Consumer Privacy Act, as amended ("CCPA"), applies to our processing of your personal information, you may have rights that include the right to know, access, correct, or delete certain personal information, as well as the right to opt out of certain sales or sharing of personal information and the right not to receive discriminatory treatment for exercising applicable privacy rights.
Do Not Sell or Share My Personal Information
CoolLinkTrade LLC does not sell personal information for monetary consideration.
However, under certain privacy laws, some disclosures of personal information for advertising or analytics purposes may be considered "sharing" or otherwise subject to an opt-out right.
Where applicable, you may request to opt out of the sale or sharing of your personal information by:
• Emailing info@coollinktrade.com with the subject line "Do Not Sell or Share My Personal Information".
• Submitting a request through our website contact form and clearly stating that you wish to opt out of the sale or sharing of your personal information.
• Using any privacy preference or opt-out mechanism made available on our Site.
Where required by applicable law, we also recognize qualifying browser-based opt-out preference signals, such as Global Privacy Control (GPC).
You will not be unlawfully discriminated against for exercising an applicable California privacy right.
Residents of Other Jurisdictions
Depending on your place of residence, additional privacy rights may apply to you under local law. Although CoolLinkTrade LLC currently sells and ships products only within the United States, individuals outside the United States may still visit our Site.
If applicable law provides you with additional privacy rights, you may contact us using the information below to submit a request. We will review and respond to valid requests in accordance with applicable legal requirements.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide the Services, maintain transaction and business records, comply with legal and accounting obligations, resolve disputes, prevent fraud, and enforce agreements.
The length of time information is retained may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.
Security of Your Information
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no Internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of personal information.
Children's Privacy
Our Site and Services are intended for a general audience and are not directed to children under 13 years of age. We do not knowingly collect personal information directly from children under 13.
If you are a parent or legal guardian and believe that a child under 13 has provided personal information to us, please contact us at info@coollinktrade.com so that we can review the matter and take appropriate action.
Third-Party Websites and Services
Our Site may contain links to websites, applications, or services operated by third parties. We are not responsible for the privacy, security, or content practices of third-party services. We encourage you to review the privacy policies of any third-party website or service you choose to use.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or a request relating to your personal information, please contact us:
Business Name: CoolLinkTrade LLC
Email: info@coollinktrade.com
Phone: +1 (323) 879-5682
Address: 1600 E 4th St Ste 210, Santa Ana, CA 92701, United States
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PST