Frequently Asked Questions
General Questions
Q: What kind of products does CoolLinkTrade LLC offer?
A: CoolLinkTrade LLC offers a curated selection of premium indoor decorative lighting, including pendant lights, chandeliers, crystal lighting, and other statement fixtures for residential interiors. Our collection focuses on refined contemporary and classic designs crafted with carefully selected materials such as glass, crystal, metal, acrylic, and natural stone, depending on the individual product. Please refer to each product page for specific material, finish, size, and lighting specifications.
Q: How can I find the right lighting fixture for my space?
A: When selecting a lighting fixture, we recommend considering the size of your room, ceiling height, desired installation height, interior style, and lighting needs. Product pages include available dimensions, materials, finishes, bulb or light-source specifications, and recommended applications to help you make an informed choice.
If you need additional assistance, please contact our customer service team with information about your room, ceiling height, and preferred style. We will be happy to help you review suitable options.
Ordering & Payment
Q: What payment methods do you accept?
A: Available payment methods are displayed securely at checkout and may include major credit and debit cards and other supported payment options. The payment methods available for a specific order may vary depending on your location and the payment services available at the time of checkout.
Q: Is my payment information secure?
A: Payment transactions are processed through secure payment service providers using industry-standard encryption and security measures. CoolLinkTrade LLC does not store complete payment card numbers on its own systems. For additional information about how personal information is handled, please review our Privacy Policy.
Shipping & Delivery
Q: How much does shipping cost?
A: We offer free standard shipping with no minimum order requirement for eligible orders delivered within the contiguous United States.
Alaska and Hawaii are excluded from our free standard shipping offer and may be subject to additional shipping charges. Any applicable shipping cost will be displayed at checkout before you complete your purchase.
Q: How long will it take for my order to arrive?
A: Orders are typically processed within 1–3 business days, Monday through Friday, excluding holidays. After processing, standard shipping to the contiguous United States generally takes 5–10 business days.
Estimated delivery times may be affected by carrier delays, peak shipping periods, severe weather, destination accessibility, or other circumstances outside our reasonable control. Orders shipped to Alaska or Hawaii may require additional transit time. Once your order ships, available tracking information will be sent to the email address associated with your order.
Q: Do you ship internationally?
A: At this time, CoolLinkTrade LLC ships only to eligible addresses within the United States, including Alaska and Hawaii. We do not currently offer international shipping.
Q: Are there any special delivery requirements for high-value orders?
A: Yes. Orders over $500 USD require a signature upon delivery to help reduce the risk of package loss or misdelivery. Please make sure that an eligible recipient is available to sign for the shipment when delivery is attempted.
Q: Will I be charged sales tax?
A: Applicable sales tax may be calculated based on the shipping destination and applicable tax requirements. Any tax collected will be displayed during checkout before payment is completed. We do not add undisclosed handling charges to your order.
Returns & Refunds
Q: What is your return policy?
A: Eligible unused items in their original condition and packaging may be returned within 30 days of delivery for a refund, subject to the terms and conditions of our Refund Policy.
Change-of-mind returns require prior authorization, and return shipping costs are the responsibility of the customer unless otherwise stated. Exchanges are available only for eligible defective or damaged items. Please review our Refund Policy for complete eligibility requirements, exclusions, return procedures, and refund terms before sending an item back.
Q: How do I initiate a return or exchange?
A: Before returning an item, please contact our customer service team at info@coollinktrade.com and provide your order number, product information, and reason for the request.
If the item arrived damaged or defective, please also provide clear photographs or videos showing the product, affected area, and packaging. Our team will review your request and, when applicable, provide return authorization and return instructions. Please do not send merchandise back without prior authorization.
Q: What should I do if my lighting fixture arrives damaged or defective?
A: If your order arrives damaged, defective, or incorrect, please contact our customer service team within 7 days of delivery. Include your order number and clear photographs or videos of the product, affected area, and external packaging.
After reviewing the information provided, we will work with you and, where appropriate, the shipping carrier to determine a suitable resolution, which may include replacement parts, a replacement item, a partial refund, or a full refund depending on the circumstances and applicable policy.
Product Care & Warranty
Q: How do I care for my lighting fixture?
A: For routine care, gently remove dust using a clean, soft, dry cloth. Avoid abrasive cleaners, harsh chemicals, alcohol, bleach, or other products that may damage the fixture's finish, glass, crystal, stone, acrylic, or other decorative surfaces.
Care requirements may vary depending on the materials used in each fixture. Always follow any product-specific care or installation instructions provided with your fixture or shown on the applicable product page.
Q: Do your products come with a warranty?
A: Yes. All CoolLinkTrade LLC lighting fixtures are covered by a 5-year limited warranty against qualifying manufacturing defects, subject to the applicable warranty terms, conditions, and exclusions.
The warranty does not cover normal wear and tear, misuse, improper installation, accidental damage, unauthorized modification, or other conditions excluded under the applicable warranty terms. If you believe your fixture has a qualifying manufacturing defect, please contact our customer service team at info@coollinktrade.com with your order information and details of the issue.