Frequently Asked Questions
Q: What kind of products does CoolLinkTrade LLC offer?
A: CoolLinkTrade LLC offers a curated selection of indoor decorative lighting, including pendant lights, chandeliers, crystal lighting, and other statement fixtures for residential interiors.
Our collection features materials such as glass, crystal, metal, acrylic, and natural stone where applicable. Please refer to each product page for specific material, finish, size, and lighting specifications.
Q: How can I find the right lighting fixture for my space?
A: When selecting a lighting fixture, we recommend considering the size of your room, ceiling height, desired installation height, interior style, and lighting needs.
Product pages include available dimensions, materials, finishes, bulb or light-source specifications, and recommended applications to help you make an informed choice.
If you need additional assistance, please contact our customer service team with information about your room, ceiling height, and preferred style. We will be happy to help you review suitable options.
Ordering & Payment
Q: What payment methods do you accept?
A: Available payment methods are displayed securely at checkout and may include major credit and debit cards and other supported payment options. The payment methods available for a specific order may vary depending on the payment services available at the time of checkout.
Q: Is my payment information secure?
A: Payment transactions are processed through secure third-party payment service providers using industry-standard security measures. CoolLinkTrade LLC does not store complete payment card numbers on its own systems.
For additional information about how personal information is handled, please review our Privacy Policy.
Shipping & Delivery
Q: How much does shipping cost?
A: CoolLinkTrade LLC offers free standard shipping with no minimum order requirement for eligible orders delivered within all 50 U.S. states, including Alaska and Hawaii.
No standard shipping charge will be added to qualifying orders delivered to eligible addresses within the United States.
Q: How long will it take for my order to arrive?
A: Orders are typically processed within 1–3 business days, Monday through Friday, excluding holidays. After processing, standard shipping generally takes approximately 5–10 business days.
Estimated delivery times may be affected by carrier delays, peak shipping periods, severe weather, destination accessibility, or other circumstances outside our reasonable control. Orders shipped to Alaska or Hawaii may require additional transit time due to destination and carrier routing.
Once your order ships, available tracking information will be sent to the email address associated with your order.
Q: Do you ship internationally?
A: At this time, CoolLinkTrade LLC ships only to eligible addresses within the United States, including all 50 states, Alaska and Hawaii included. We do not currently offer international shipping.
Q: Are there any special delivery requirements for high-value orders?
A: Yes. Orders over $500 USD require a signature upon delivery to help reduce the risk of package loss or misdelivery. Please make sure that an eligible recipient is available to sign for the shipment when delivery is attempted.
Q: Will I be charged sales tax?
A: Applicable sales tax may be calculated based on the shipping destination and applicable tax requirements. Any tax collected will be displayed during checkout before payment is completed.
We do not add undisclosed handling fees or other hidden charges to your order.
Returns & Refunds
Q: What is your return policy?
A: Eligible unused and uninstalled items in their original condition and packaging may be returned within 30 calendar days of delivery for a refund, subject to the terms and conditions of our Refund Policy.
All returns require prior authorization from CoolLinkTrade LLC. For change-of-mind returns, customers are responsible for return shipping costs. We do not charge restocking fees for eligible returned items.
General exchanges are not offered for change-of-mind purchases. Replacements or exchanges may be available for eligible items that arrive damaged, defective, or incorrect.
Please review our Refund Policy for complete eligibility requirements, return instructions, and refund information.
Q: What should I do if my item arrives damaged, defective, or incorrect?
A: Please contact us at info@coollinktrade.com within 7 calendar days of delivery.
Please provide your order number, a description of the issue, and clear photographs or videos of the affected product. If shipping damage is involved, please also provide photographs of the outer and inner packaging.
After reviewing your claim, available resolutions may include replacement parts, a replacement item, a partial refund, or a full refund, depending on the circumstances.
Product Care & Warranty
Q: Do your lighting fixtures include a warranty?
A: Yes. All CoolLinkTrade LLC lighting fixtures are covered by a 5-year limited warranty against qualifying manufacturing defects, subject to the applicable warranty terms, conditions, and exclusions.
Q: How should I care for my lighting fixture?
A: Care requirements may vary depending on the materials and finish of the fixture. In general, use a soft, dry or slightly damp cloth for routine cleaning and avoid abrasive cleaners or harsh chemicals that may damage the finish or decorative materials.
Please refer to any product-specific care or installation information provided with your fixture.
Customer Support
Q: How can I contact CoolLinkTrade LLC?
A: You can contact our customer service team using the information below. We aim to respond to customer inquiries within 24 business hours.
Business Name: CoolLinkTrade LLC
Email: info@coollinktrade.com
Phone: +1 (657) 366-5895
Physical Address: 1600 E 4th St Ste 210, Santa Ana, CA 92701, United States
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PST